In Store Pickup
In-store pickup is available at both our Toronto and Whitby locations listed below.
If an item is available at one location but you would prefer to pick it up at the other, please place your order first and then contact us by phone or email. We’ll do our best to accommodate your request.
Toronto: 3222 Yonge St. Toronto, ON M4N 2L2
Whitby: 1650 Dundas St. East, Whitby, ON L1N 8Y8
Shipping
We offer a flat rate of $15.00 on all orders.
Orders are processed within 1–7 business days, excluding any orders containing custom teamwear or customized licensed apparel, which may take 4–6 weeks to complete.
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 1–2 business days for the courier to pick up and scan your package.
We ship using a variety of carriers and always aim to choose the fastest option available within our flat rate.
Carriers we commonly use:
UPS, Canada Post, Canpar, and GLS
Estimated Shipping Times
Within GTA and Durham: 1-2 business days
Within Ontario: 1 business day and up to 4 business days
Outside Ontario: 3 business days and up to 7 business days
Please note that these are estimates only and may vary, especially during peak periods such as the holiday season. Orders placed after December 15th are not guaranteed to arrive before December 25th.
Shipping Disclaimer
Once an order has been shipped and handed off to the courier, it is no longer under our control. While we will always do our best to assist, we are not responsible for shipping delays, lost, or damaged packages caused by the courier.
If an issue arises, we can help initiate or support a claim with the courier. However, please note that claims typically require proof (such as photos of damage or confirmation from the courier that a package is lost). Without sufficient proof, there may be limited options for resolution.
For the fastest assistance, we also recommend contacting the courier directly using your tracking information.
International Shipping
At the moment we only ship within Canada.
Order Processing Times
Custom Teamwear Orders (Nitros, UCC, NYFC, etc):
Estimated processing time: 4-6 weeks
All teamwear items are made to order and customized specifically for your order. Because of this, we cannot rush production, fulfill partial orders, or provide status updates before the 6-week mark. If there is an unexpected delay, we will contact you. Otherwise, please allow the full 4-6 weeks for processing. You will receive a notification as soon as your order has been shipped or is ready for pickup.
Customized Club jerseys (ie. Adding a player name to the back of a licensed jersey)
Estimated processing time: 3-6 weeks
We use the same official licensed lettering worn by the players on the field. To ensure authenticity, these name and number sets are imported from the USA. Due to the high cost of shipping these products into Canada, we place lettering orders approximately once per month. Processing times may vary depending on when your order is placed relative to our next lettering order. If there is an unexpected delay, we will contact you. Otherwise, please allow the full 3-6 weeks for processing. You will receive a notification as soon as your order has been shipped or is ready for pickup.
All Other Orders (Shoes, Equipment, Apparel, etc.)
Estimated processing time: 1-7 Days
Most in-stock orders are completed within 1-7 business days. If there is any issue affecting your order, we will contact you directly. You will receive a notification once your order has been shipped or is ready for pickup.
