Return & Exchange Policy
We want you to be happy with your purchase. Please review the policies below before making a return or exchange.
In-Store Purchases
30-Day Return & Exchange Policy
Unused merchandise may be exchanged or returned for store credit within 30 days of purchase when accompanied by the original receipt.
Items must:
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Be unused and unworn
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Have all original tags attached
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Be in their original packaging and condition
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Be accompanied by the original receipt
Shoes: Shoes may be tried on indoors at home. They cannot be worn on turf, grass, concrete, or any other playing surface. Shoes showing signs of use cannot be returned or exchanged.
Final Sale Items
The following are final sale and cannot be returned, exchanged, or refunded:
L&M Taylor Soccer does not offer refunds on in-store purchases. Eligible returns are issued as store credit or an exchange only.
Online Purchases
30-Day Return & Exchange Policy
Regular-price merchandise may be returned or exchanged within 30 days of the order date, provided the item is unused, unworn, and in its original condition and packaging.
Items must:
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Be unused and unworn
-
Have all original tags attached
-
Be in their original packaging and condition
-
Be accompanied by the original packing slip or order information
Shoes: Shoes may be tried on indoors at home. They cannot be worn on turf, grass, concrete, or any other playing surface. Shoes showing signs of use cannot be returned or exchanged.
Final Sale Items
The following are final sale and cannot be returned or exchanged:
Shipping Costs
Returns: We will provide a return shipping label at no cost to the customer. Original shipping charges from the order are non-refundable.
Exchanges: We will provide a return shipping label at no cost to the customer. The customer is responsible for the shipping cost of the replacement item being sent out.
We do not charge a restocking fee.
How to Return or Exchange an Online Purchase
Please email us before sending your return. We will provide instructions and, where applicable, a return shipping label.
The original item must be returned to us and inspected to ensure it meets our return requirements before a refund or exchange can be processed.
For returns: Once the item has been received and approved, your refund will be issued. Original shipping charges are non-refundable.
For exchanges: Once the original item has been received and approved, we will arrange shipment of the replacement item. The customer is responsible for the shipping cost of the replacement item.
All returned items must be unused, unworn, and in their original condition and packaging.
Defective Cleat Warranty
We offer a 90-day in-store warranty on defective cleats from the date of purchase. The original receipt is required.
If a cleat has a manufacturing defect, we will inspect it and, where possible, repair or exchange it. If the item cannot be repaired or exchanged, we will provide store credit for the original purchase price.
The warranty does not cover:
Manufacturing defects will typically become apparent within the first few uses. If you believe your cleats have a manufacturing defect after the 90-day warranty period, we recommend contacting the manufacturer directly, as they may be able to assist.
Important Note
Cleats are designed for use on specific playing surfaces. Damage caused by using cleats on an inappropriate surface is not considered a manufacturing defect.
