This is a list of frequently asked questions about ordering North Toronto Nitros uniforms! 
Don't see your question answered? Contact Us!

 

What am I supposed to order?
Someone from the club (your coach, team manager, etc) should inform you of what you need to order but in case they didn't:

x1 Home Jersey (Green)
x1 Away Jersey (Red)
x1 Home Sock (Green)
x1 Away Sock (Red)

The Training Kit (Black Jersey, Black Shorts, Black Socks) should be provided by the club. However, you are welcome to order extras through us if you'd like! Most players also order the backpack and tracksuit, however it is not required. The rain jacket and winter jacket are also not required, but available if you want them.

How do I know what sizes to get?
The Youth sizes will have an age group listed. Ex: S (8-10 years old). This is just a suggested size based on the size of an average child of that age. It is not always going to be an accurate size if your child is tall or small for their age.

The Toronto store has try-ons available to assist you with finding the right fit. 

How do the sock sizes work?
Sock sizes are based on shoe size.
Ex: If your child wears a size 3Y or smaller shoe, they would wear an XS sock.
Ex: If your child wears a size 6.5, they could wear a Small or Medium sock. 

What number do I put on the back of the jerseys?
Your coach or team manager will provide you with a number. Please do not pick your number yourself without taking to one of them first or you may take a number someone else has.

What if I put the wrong number to go on the jersey?
If you get a wrong number on a jersey, perhaps a number someone on the team already has, we can replace the number for you. Please email us to arrange this.

It is not able to be done on the spot, the jersey will have to be left with us for a few days. There will be an extra cost to replace the number.

What if I ordered the wrong size?
We would be happy to exchange any tracksuit pieces, socks, shorts, and training jerseys provided they are unworn, unwashed, and all tags and original packaging is still attached.

The game jerseys, once customized with a number, is not able to be exchanged. You will have to order a new one.

How do I wash the uniforms?
If washed incorrectly, the uniform pieces can be damaged. Below is how we suggest washing.

Jerseys, shorts, tracksuit:
Wash in cold on gentle cycle
Do not use fabric softener
Do not put in dryer
Hang or lay flat to dry
Note: Dryer will result in damage to crest and numbers

Socks:
Wash in cold on gentle cycle
Hang or lay flat to dry
Note: Dryer will result in shrinkage

What if a size or product is unavailable?
If sizes aren't available on the website it means we don't have any in stock. The sizes online and in store are the same (if it's not in stock online, it's not in stock in store). Items are updated quite frequently so you shouldn't have to wait long for something to come back into stock.

What do I do if I receive the wrong order?
Please contact us as soon as you receive your order so we can resolve any issues as best we can.

How long will it take for my order to be ready for pickup?
We do our best to complete orders within 7 business days. If it is going to take longer, we will let you know.

How long will it take for my order to be shipped?
We do our best to ship orders within 7 business days. If it is going to take longer, we will let you know. We do expedited shipping via Canada Post and they estimate 1-5 business days to deliver depending on location. A tracking number will be provided once your order has been shipped. 

Do I get any discounts?
All nitro's uniform pieces are already 50% off retail price. No additional discounts can be added on top of this. However we do offer a 25% discount on regular priced shoes and shin guards online and in store. 

To use online please either contact the club or us to get a discount code. In store, all we need is for you to show us your Team Snap, or an email from the club.